Visitation Information

To schedule a visit please contact:

[email protected] or 774-366-7000.

Visitation Hours:

In-person visits Monday through Friday, 6:30-8pm
In-person visits weekends, Saturday and Sunday, 2:00-3:30pm

Zoom visits available and encouraged – email: [email protected]

Masks must be worn.
All personal items must be left in car or locked up in the lobby upon arrival, including keys and phones.
No outside food or drinks.
Visit lengths are subject to space availability and are guaranteed at least 15 minutes with patient.

Visitation Policy:

  • The patient’s attorneys shall be permitted to visit without limitation.
  • The patient’s personal clergy shall be permitted to visit without limitation.
  • Guardians (including parents of patients under 19) may visit without limitation.
  • Visitors must be 17 years of age or older. (Family therapy session members are not considered visitors for the purpose of this policy). Visits with individuals 17 years or younger must be accompanied by an adult, approved, and prearranged by the treatment team.
  • All items brought in by visitors for the patients shall be inspected by staff prior to going to the unit. Visitors will be accompanied by staff to the unit.
  • Visitors are required to present picture identification. The receptionist must verify the visitor’s identity prior to providing the visitor with a pass.
  • The visitor must sign in and out at the front desk and obtain a visitor’s pass from the receptionist.
  • Visitors will be given a copy of the contraband list.
  • Visitors are not permitted to take any coats, bags, purses, backpacks, cell phones, or any contraband into visiting areas. Items must be either left in the car or placed in a locker provided in the lobby.
  • Contraband items include a camera, lighters, matches, cigarettes, pens, pencils, or other sharp objects, tape recorders, cell phones, plastic bags, cords, weapons, food, beverages, gum, and tattooing or piercing supplies.
  • When a visitor would like to bring in food, it must be approved and prearranged by the treatment team. The food must be from a restaurant.
  • The expectation of visitors of HBM is for the visitors to remain good community members. Use of appropriate language, attire, and sobriety are required.
  • Visitors are not allowed in the patient rooms at any time.
  • Visitors are to be escorted to and from the visiting space by staff.
  • All visits are supervised.


Pickup and Discharge

If you are picking up a discharging patient, please wait in your car and call the receptionist at 844-319-0000. Hospital staff will walk the discharging patient out of the hospital to the awaiting car.

Please do NOT drop off any items to the hospital without speaking to a member of the patients care team.


COVID-19 Update

Covid -19 has caused a serious economic downturn and tremendous social changes impacting the mental health of all ages. This has resulted in an overall spike in suicide. In addition,

  • 67% of people report higher levels of stress since the outbreak of COVID-19.
  • 57% say they have greater anxiety since the outbreak.
  • 54% say they are more emotionally exhausted.
  • 53% say they feel sadness day-to-day.
  • 50% feel they are more irritable.
  • 42% report their overall mental health has declined.

With such impact on mental health it has become necessary for individuals to seek support for themselves and others. We are here for you 24-7. Making one phone call is all it takes to get the support needed. Call: (844) 319-0000 now.

What are we doing to combat COVID-19?

Mental health and addiction treatment should not be delayed, and we are taking every precaution possible while continuing to offer needed treatment in a safe way to you or a loved one.

Hospital for Behavioral Medicine is following CDC guidelines, as well as that of state and local public health departments.

Every patient, family member, and visitor who comes to our facilities is screened for COVID-19 with a Symptom Questionnaire and by having their temperature taken. This ensures that people with symptoms of COVID-19 are recognized promptly and actions are taken to guarantee that illness is not introduced or spread.

Staff and patients are monitored daily for COVID-19 symptoms and are screened with a temperature check as well as the Symptom Questionnaire and are asked to stay home if they are feeling ill. Mask wearing, hand hygiene, social distancing, and environmental deep cleaning continues to be top priorities for us and occurs on a regular basis 7 days a week.

How does this impact patients?

We are committed to high quality, compassionate care, and that will not change. We remain available 24/7 to screen and accept patients into all our inpatient and outpatient programs.

What You Can Do to Prevent Virus Spread

  1. Notify staff if you have a fever or are feeling sick. The hospital may ask you to stay home.
  2. Notify staff if you have reason to believe you have been in contact with an infected person.
  3. Wash your hands often with either soap and water or hand sanitizer.
  4. Routinely disinfect high-touch surfaces in your home (doorknobs, light switches, countertops).
  5. Follow social distancing guidelines.
  6. Wear a mask.


Additional Resources