May is Mental Health Month

At Hospital for Behavioral Medicine, we are celebrating Mental Health Month. We appreciate the ongoing support of our staff and the opportunity to make a difference in our community. If you have questions and are looking to raise awareness on Mental Health, please join us by downloading the mental health toolkit for resources, statistics and more.

In-Person and Virtual PHP Now Available!

Our Partial Hospitalization Program (PHP) is located at 100 Century Drive, Worcester, MA, and it is now offering mental health services virtually and in-person. Our groups run daily from 9am-2pm, and include lunch.

Adults in need of mental health treatment can access group and individual sessions on a daily basis.

We have immediate openings for in-person and virtual adult mental health PHP clients.

Call today for a no-cost assessment to determine eligibility at 1-844-319-0000.

New Director of Human Resources has been Appointed

Jeffrey Bertrand's profile picture

Jeffrey Bertrand, MBA, has been appointed as the Director of Human Resources beginning in February. He joins the hospital’s team with many years of experience in the mental health field. His background in employee relations and compliance standards brings welcomed value to the leadership team.

Our CEO, Randall Hines stated, “We are excited to have Jeff on board, and are committed to strategically increasing overall employee recruitment and retention over the next year.”

Most recently, Jeff had been Human Resources Director at AdCare Hospital in Worcester, MA, with over 400 employees, where he helped with onboarding and training, payroll and HR budgeting, forecasting and compliance regulations.

Jeff maintains memberships with the Massachusetts Association of Behavioral Health Systems, Massachusetts Health and Hospital Association, and the Society for Human Resource Management.

Tufts PAWS for People partners to offer Therapeutic Pet Services to HBM Patients

On Saturday, March 18th, 2023, the PAWS for People program, which is associated with the Cummings School of Veterinary Medicine at Tufts University, sent four handlers and their respective pets to visit with and be available for patients from our Thrive (adolescent) and our Empower (trauma) units. Each unit was escorted to our PHP unit where there were three dogs and one cat awaiting their love.

The program which is coordinated by Deb Gibbs, Program Director, was on hand to facilitate the volunteer handlers throughout the visit. The dogs, Bosco, Gemma, and Maui, were all delighted to be brushed, petted and loved during their time at HBM. The cat, MacKenzie, an orange Scottish Fold registered therapy cat, might have created the biggest buzz by lying on a table awaiting love from anyone and everyone. He was the sweetest, purring animal and showcased what the program is all about – unconditional love from an animal.

As we move forward working together, we will be adding more scheduled times for PAWS for People to drop in and spend time with whichever animals they have available. Animal therapy has been proven to have such benefits as reduced stress and overall help with a more balanced mental and emotional state.

Adolescent Mental Health Treatment and Simultaneous Schooling

At HBM, we offer an adolescent program, ages 11-17, that incorporates the school day into the treatment. Our mental health programming for adolescents, which is named “Thrive”, espouses programs such as Compassion and Dependency, Trauma and the Understanding of it, Cultural Humility and Responsiveness, and Family Dynamics, we also offer schooling for the adolescents in the program. The assigned staff teacher keeps the student on track, gaining forward momentum in their mental health and their education.

The ability to bond and communicate as a group and identify key issues is a critical part of the daily programming. The adolescents learn to relate and build resiliency in order to recover from setbacks. Becoming more resilient can offer individuals the opportunity to improve their life, maximizing their potential and success moving forward. Setting up each individual with a path for their future is our goal.

If you have questions about your child’s mental health, please give us a call today. We offer free assessments and can help guide you into a program that is best for your child.

Hospital for Behavioral Medicine adds to Administration Team with new Human Rights Officer appointed by CEO

Joe Drolette photo

We are excited to announce that effective 1/23/23, we have filled the Human Rights Officer (HRO) position at HBM with Joseph Drolette, Ed.D. Joe has a wide background in working with people with mental health challenges over his career. We look forward to his contribution to our patient care systems here at the hospital. He is known for his educational leadership accomplishments in behavioral health. He began his career working with adolescent mental health populations. Joe has also been involved in mental health research in the areas of human rights and patient advocacy, substance abuse, family therapy, and resiliency.

Joe serves on the Editorial Board of a peer-reviewed journal, Massachusetts Department of Children and Families (DCF) Foster Care Review Panel, and has served as a Court-Appointed Special Advocate (CASA) and Guardian Ad Litem (GAL). He has led bias review panels nationally in conjunction with the Center for Educational Research at Stanford University, served as Human Rights Officer, and Title IX Representative in several settings. He is currently pursuing post-doctoral work in human rights and patient advocacy.

The hospital is happy to have him join us, where he will represent patients as well as support our employee education programs related to patient advocacy and recovery.

Nicole Mason hired as Community Liaison for HBM Hospital Partnerships

The Hospital for Behavioral Medicine (HBM) is excited to welcome Nicole “Nikki” Mason as its new Community Liaison. Nikki brings a combination of clinical and business development skills to the team, with most of her experience involving programming for state system-involved youth and their families. She also has experience with building partnerships, social media oversight, and team management for businesses experiencing periods of rapid growth.

Nikki has a passion for finding innovative solutions in all facets of her work, especially when related to quality and customer service. Her work is guided by her belief that all people deserve the opportunity to access high-quality care and be treated with dignity & respect. Nikki has her Master’s Degree in Forensic Psychology from American International College, as well as a Bachelor’s of Science in Psychology from Worcester State University.

The Hospital for Behavioral Medicine offers family-inclusive and person-centered inpatient services for children, adolescents, adults and older adults. To learn more about any of the programs available, please reach out to Nikki today.


Nikki Mason


[email protected]

Director of Business Development Appointed


Cathy Collins profile picture

Worcester, MA – The Hospital for Behavioral medicine is proud to announce that it has named Catherine Collins as Director of Business Development. Catherine comes to HBM with several years of experience in the substance use disorder treatment field as a Business Development representative for various centers across Massachusetts. Social Media, Blog Writing and podcast experience was also part of her assignments in the field.

Catherine brings many years of sales experience and relationship building. Her opportunities at HBM will include growing the patient census, marketing the hospital, and increasing employee engagement.

The Hospital for Behavioral Medicine (HBM) offers family-inclusive and person-centered innovative inpatient services for children, adolescents, adults, and older adults. To learn more about any of the programs, please reach out to Catherine today.


Catherine J Collins


[email protected]

Adolescent Mental Health Statistics and Getting Help at HBM

The 2022 statistics are out – and there is much insight taken from the numbers. In a report written by MHA (Mental Health America) National Organization, it calculates that the actual number of children without mental health coverage is 1.9% in Massachusetts to as high as 17.7% in Arkansas.

The rate of children with private insurance without coverage for mental or emotional problems is up 0.3% year over year, and yet there are still 950,000 youth in America without coverage for their behavioral or mental health.

Massachusetts ranks number three in the “rate of students identified as having an emotional disturbance for an IEP” at 20.22 students per 1,000.

If any of these statistics ring true for you and your family, and if you find yourself struggling with your child’s mental health, emotional disturbance or need for a little extra support, Hospital for Behavioral Medicine in Worcester is here to help. The adolescent program for ages 13 to 17 is an in-patient program that helps those with psychiatric symptoms that prevent them from functioning safely at home, school or community.

In November of 2022, we will be opening our child program for ages 3 to 12, providing a therapeutic and safe environment for our patients to recognize their behavioral and mental health needs and to develop coping skills to address the issues to help your child get back to living a safe life.

If insurance issues prevent you from getting help, call us – we can guide you. If your child has an IEP that you’d like our therapeutic approach to improve it – get connected.

There is no longer a reason to suffer, we welcome referrals from families, mental health professionals and healthcare providers, 24 hours a day, 7 days a week.

Please call intake today at 774-314-3490 for a clinical assessment today.


Worcester, MA – The Hospital for Behavioral Medicine is proud to announce Randall Hines, PhD, MJA, has been named its new Chief Executive Officer. Randall is a dynamic healthcare executive with a proven history of leading facilities in effective clinical practices and developing a universal continuum of care approach for patients. Using evidence-based programming and evaluation methodology, Dr. Hines focuses on excellent outcomes for patients.

Dr. Hines brings experience in operating large forensic hospitals with vulnerable, marginalized, and mentally challenged populations in both secure and unsecured facilities. He is highly skilled in using data to identify strategic goals, create key performance indicators, and cultivate best-in-class clinical programs and initiatives. He also has experience in social justice and trauma-informed approaches to recovery, staff resiliency and self-care, organizational leadership and development, patient and family-centered care, facility administration, and finance and operations.

Dr. Hines has his Ph.D. in Mental Health Counseling from St. Mary’s University of San Antonio, Texas, as well as a Master’s of Justice Administration and a Bachelor’s degree in Criminal Justice and Correction from the University of Alaska Anchorage.

The Hospital for Behavioral Medicine (HBM) offers family-inclusive and person-centered innovative inpatient services for children, adolescents, adultsand older adults. HBM also provides a very active outpatient partial hospitalization program (PHP) and an intensive outpatient program (IOP) for adults. HBM uses multidisciplinary, evidence-based treatment approaches, provided by a highly qualified team that includes psychiatrists, nurses, pharmacists, occupational therapists, dietitians, and case management professionals. Inpatient services focus on crisis stabilization, medication management, group treatment, and discharge/transition planning.

Hospital for Behavioral Medicine